Menu
WHAT IS IDENTIFIX?
A total solution for repair, shop management & marketing
Identifix helps your repair shop run at peak performance with tools for both technicians and managers. Give your technicians the confidence to take on any task with the industry’s largest source of repair information and unlimited access to a team of L1 Master Techs ready to provide help with any issue on any vehicle. Give your front office tools to make it easier to manage customer appointments, estimating, invoicing, and record keeping.
The right repair the first time, every time
Built by technicians, Direct-Hit provides a database of 3.5MM+ real-world fixes that help techs instantly get right to the correct fix for a vehicle. Every fix in Direct-Hit is also connected to OEM Service Manuals, wiring diagrams, labor guides, and everything else you’ll need to complete any repair.Learn more at https://www.identifix.com/direct-hit/
1-on-1 Assistance From A Master Technician
If you can’t find your fix in Direct-Hit, our Virtual Tech team is here for you. It’s like adding a team of Master Techs to your staff for a small monthly fee. Virtual Tech gives you unlimited access to a team of L1 Master Techs, with specialists for every manufacturer, ready to provide 1-on-1 consultation on your most difficult issues.
Learn more at https://www.identifix.com/direct-help/
Smart and Simple Shop Management
Direct-Shop provides a streamlined set of tools for customer management, estimating, invoicing, and reporting. Direct-Shop is cloud-based, with a modern look and feel, so it’s incredibly quick to implement and very easy to use on any device.
Learn more at https://www.identifix.com/direct-shop/
Win Customers For Life
Direct-Market provides easy-to-execute and effective marketing campaigns designed to get customers back in your shop for tire services, brakes, oil changes, scheduled maintenance, and more. All campaigns are built by industry experts who know what works – all you’ll have to do is figure out how to handle all the extra business.
Learn more at https://www.identifix.com/direct-market/
WHAT DO YOU GET WITH DIRECT-HIT?
Play Video
Real fixes from technicians for technicians
Direct-Hit is trusted by over 300,000 service professionals every day on every vehicle because no other repair information source provides the same volume or accuracy of fixes. It’s the only solution professional technicians can trust to get them to the correct repair the first time, every time.
FASTER DIAGNOSTICS
Access to a database over 3,500,000 technicians submitted, verified, and confirmed fixes. All searchable by vehicle, symptom, or OBD-II code so you can find the fix you need instantly.
MORE REPAIR DATA
In addition to real-world fixes, you'll get OE Service Manuals that include all R&R procedures, specs, wiring TSBs, DTCs, and more to complete any repair with confidence.
FULL-COLOR WIRE DIAGRAMS
Direct-Hit features full-color wiring diagrams that are interactive for easy viewing, circuit tracing, and color printing. You can also view multiple diagrams on the same page.
MORE ACCURATE ESTIMATING
Direct-Hit has labor guides from three sources: OEMs, MOTOR and Chilton covering 50+ years of vehicles.
WHAT DO YOU GET WITH DIRECT-HELP?
EXPERT HELP WHEN YOU NEED IT
When you don’t have time to puzzle through a tough problem, the DIRECT-HELP team is there for you. Our team is staffed by factory-trained ASE Master, L1 Carline Specialists waiting to help. If it’s new to you, chances are we’ve seen it before.
FIND THE RIGHT DIAGNOSIS
Our experts can pick up where your initial testing leaves off. If finding the right fix is taking too much time, our team can work with you to find the right diagnosis, so you can get right to fixing the problem.
MAKE EVERY CAR COUNT
With DIRECT-HELP, you can be the expert on any vehicle and a hero to your customers. Each of our master technicians works in carline-specific teams, averaging 15 years of experience, so you can rely on their expertise instead of turning down a difficult job or less familiar makes.
WHAT DO YOU GET WITH DIRECT-SHOP?
Simplify Shop Management. Maximize Profitability.
Manage your core processes more efficiently, improve shop operations and boost customer satisfaction. For small and mid-sized repair shops, Direct-Shop provides a streamlined set of tools for customer management, estimating, invoicing, and reporting. Direct-Shop is cloud-based with a modern look and feel so it’s incredibly quick to implement and very easy to use on any device.
ROs & INVOICES
Generate professional, easy-to-read estimates, repair orders, and invoices.
CUSTOMER MANAGEMENT
Eliminate manual bookkeeping and reduce paper-based workflows with one system to accurately track customers and vehicle histories.
STREAMLINED VEHICLE CHECK-IN
Streamline customer/vehicle check-in process with an intuitive point-click interface.
WHAT DO YOU GET WITH DIRECT-MARKET?
Market Your Shop. Fill Your Bays.
Keeping a strong relationship with your customers is the key to getting them to return for high margin services such as brakes, tires, and scheduled maintenance. But there are only so many hours in the day and running your shop is already more than a full-time commitment.
Direct-Market handles your marketing and customer relationship building for you. It provides comprehensive marketing and relevant, timely, and effective campaigns to get customers back in your shop. Our solutions takes care of your marketing so you can focus on what you do best: running your shop and servicing vehicles.
TARGETED COMMUNICATIONS
Direct Market will provide relevant, timely, and effective campaigns with messaging that is highly specific to your customer segments. This results in customers receiving highly effective messages that drive them back in your shop.
REACH YOUR CUSTOMERS
Direct Market creates campaigns designed to be used across multiple channels so that no matter where your customers are, you can reach them.
MEASURABLE RESULTS
Direct Market's comprehensive marketing dashboard will let you see all the key metrics of your marketing campaigns so you'll know how are your dollars are being spent and your ROI.