Privacy Policy

Last Modified: April 5, 2022 – Effective Date: April 5, 2022

Federated Car Care (“Federated Car Care”, “us”, “we”, or “our”) knows that you care how your information is used and shared. As part of our commitment to customer service, Federated Car Care strives to make you feel safe and comfortable doing business with us. Here are some guidelines Federated Car Care follows regarding our collection and use of your information – including your Personal Information – and our efforts to keep your Personal Information private. Federated Car Care reserves the right to modify this Privacy Statement at any time in our sole discretion.

This Privacy Statement informs you about how we collect, use, protect, and disclose your information when you visit the Federated Car Care family of websites, or when you use any of the other services that we may make available to you (collectively, “Services”). This Privacy Statement also informs you about certain choices and rights you have associated with your information, and how you can manage the privacy of your Personal Information. Please note that this Privacy Statement does not govern the practices of third parties, including our partners, third party service providers, and/or advertisers, even when those services are branded as, or provided on behalf of, Federated Car Care. Information collected from you by others, such as third party websites that you access through links on the Website, are governed by those entities’ privacy policies. Please read such third party’s privacy policies carefully.

The data collection and use practices for the Federated Car Care Websites are largely similar to how Federated Car Care collects customer information when you visit the Apps or our Store locations. However, there may be some differences between how the App collects and uses your information, and how information is collected and used by the Websites or in Stores. These differences will be identified throughout this policy.

INFORMATION WE COLLECT

Federated Car Care may collect certain personal information about you in order to provide and improve our Services to you. The following information describes the categories of personal information Federated Car Care may have collected in the preceding twelve months and the categories of sources from which that information may have been collected.

“Personal Information” means information about a particular individual or household that identifies, relates to, describes, is reasonably capable of being associated with, could be reasonably linked with, or could be used to directly or indirectly identify that person or household (or from those and other information either in our possession or likely to come into our possession). It may also include other information that may be associated with your Personal Information, such as Generic Information (defined below), location, preferences or interests, if that information can be used to identify you, your household, or your device.

Personal Information: Federated Car Care may collect the following “Personal Information” about you when you use our Services: your name, address, zip code, telephone number, email address, gender, age, date of birth, and information about your automobile (such as your Vehicle Identification Number (“VIN”) and year). Federated Car Care may also collect your credit card information and billing address when you provide Federated Car Care with such information, such as when you buy products in our Stores and on our Website; however your payment card information is passed securely to our payment card processor and is not stored by Federated Car Care. We will also collect your email address and a password that you choose when you create a personal”MyZone Account” with the Websites or “My Account” account within the Apps. We may also collect location-related information and information related to your purchase and product interest history.

Generic Information: Generic Information may include data that relates to Website pages viewed and visit duration, App usage, device information, your IP address information, your browser or operating system information, or other information that relates to your interaction with our Websites or Apps. In some situations, Generic Information may be used or combined in a way that it identifies you, your company, or your position within your company. In those situations, such information will be treated like Business Information or Personal Information, as applicable.

Cookies & Tracking Data: The Websites and Apps may use third party products and services to gather anonymous traffic statistics using cookies and web beacons. A cookie is a small piece of information stored on your device that helps the Websites, Apps and multiple servers recognize you. Federated Car Care and its third-party service providers may also use other tracking technologies such as pixels, or transparent GIF files, for app and web site management and user tracking

Some of the cookies we use are “strictly necessary” for the functionality of our Websites and Apps. Others improve the functionality of our Websites and Apps but are not strictly necessary. Some cookies help improve the performance of our Websites and Apps (such as by gathering analytic data), while others help provide targeted services to you (like ads that you may be interested in).

Examples of cookies we use include:

  • Session Cookies. We use Session Cookies to operate our Services. Session cookies are temporary and are automatically deleted once you close your Internet browser.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Preference cookies are first party cookies that remain on your computer or device until you delete them, or they are otherwise removed upon expiration.
  • Third Party Cookies. Federated Car Care permits third-party service providers, advertisers and other companies to use cookies or other similar technologies on our Website. These companies may collect your information, track your behavior on our Website or Apps, and gather information about your use of our Apps, Websites, and other online services over time and across different services. Additionally, some companies may use information collected to deliver targeted ads on behalf of us or other companies, including on other apps, websites, or online services. We are not responsible for the functioning of cookies and other technologies used and placed by third parties on your device.
  • Pixel Tags, Web Beacons, and Transparent GIFs. Pixel tags and web beacons are tiny graphic images placed on app or website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages
  • Other Technologies. We collect many different types of information from other technologies to improve the quality of our Website and the services we provide. For example, we may collect Usage Data and other information about the device you use to access our Apps and Websites, your operating system and/or mobile device type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We may record the IP address of the device you use to connect to the Internet.

Your Cookie Choices

When it comes to how you want to use or allow cookies to be used on your devices, you are in the driver’s seat. You may set your browser or modify your device settings to block or refuse all cookies, to indicate when a cookie is being sent, or otherwise control what cookies your browser or mobile device accepts via your browser or mobile device settings. Additionally, you can choose to modify your settings and delete those cookies that are otherwise stored on your device. Please consult the instructions provided by your browser or mobile device manufacturer to find out how you can control the placement of and/or remove cookies or other technologies. Please note, however, that limiting or disabling the use of cookies and other technologies may impact or adversely affect your ability to perform certain transactions on, use certain functions of, and access certain content on our Website.

Federated Car Care transmits non-personally identifiable Generic Information about app and website users to third parties for the purpose of analyzing cross-device engagement and targeted advertisements, including on other sites. To do this, Federated Car Care uses web beacons in conjunction with cookie data. Federated Car Care may also use third party companies to provide advertising services and/or to collect certain information when you visit and interact with the Websites and Apps. These third-party companies may collect and use non-personally identifiable Generic Information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to the Apps and Websites and/or other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognize your browser to collect and record information about your web surfing activity including your activities on the Websites and Apps. In addition to adjusting your browser or device’s cookie settings, you can also opt-out of having non-Personal Information or cookies used to target ads to you by the party service providers. To opt out please Click Here. 

PERSONAL INFORMATION COLLECTED OVER THE LAST 12 MONTHS

Federated Car Care has not collected any other types of Personal Information from our customers and visitors over the last 12 months.

HOW WE COLLECT YOUR INFORMATION

Federated Car Care collects your information in a few ways: there is information that you give us, information we obtain through your use of our Services – including our Websites and Apps – and information we obtain from third parties.

  1. Information You Give Us

We collect information that you decide to share with us. At times, we may require you to provide certain information – including Personal Information – in order to use certain parts of our Apps and Websites, fulfill your requests with us, or provide you with certain Services. For instance, we will require you to provide your name, address, and payment card information when you make a purchase through our Apps and Websites. We may require you to provide your name, email address or other contact information when you contact us with a question or comment. 

  1. Information We Obtain When You Use Our Services

We collect certain information from you through your use of our Services, such as App and Website usage data and other Generic information. For instance, in using our Websites and Apps, we may collect information about the device you use to log into, access, and use the Websites and Apps. We may collect other Generic Information in relation to how you use our Websites, Apps, or other Services (for example, aggregate metrics on how often certain pages on our Websites or Apps are accessed and viewed).

  • Location Information: We may ask you to provide your location information when you use our Apps or Websites, to provide store locations in proximity as well as certain App features and Services. You may choose to disable location tracking; however, certain functions of the Websites and Apps not work properly if you do not share your location.
  • Aggregate Data: We may use other Generic information such as aggregate data in relation to how you use our Websites, Apps, or other Services.
  • Other: We collect generic network information to assure the proper optimization for Website and App functionality.

We also may collect information through the use of cookie, pixel tags, or other technologies, as described above

Certain information is collected when you use our Apps, that may not be collected when you use our Websites.

  • Device Information and Settings: As noted above, we may collect certain information related to the device that you use to log into, access and use the Apps or other Services. The Apps may need to change certain device settings to function properly (for example, the Apps may disable your device’s sleep settings while the Apps are working).
  • Camera, Photos, and Media Files: As part of your experience, you can upload photos and images from your device to the Apps. In order to do so, the Apps may need to access or modify your camera, your photo gallery, or other parts of your device containing media files.
  • Phone and Contacts: The Apps may request access to your device’s contacts. It may also need to access your device’s phone functions to directly call phone numbers and read phone status and identity
  1. Information We Obtain from Other Sources / Third Parties

We may also obtain information about you from third parties who help us provide our Services to you. For example, we may obtain information about your order or product return from our order fulfillment and delivery partners. We may also obtain some information from our marketing partners in order to inform you about products that we think you might be interested in. Finally, we may obtain information, including Generic Information and Business Information, that does not identify you directly, but which is used in a way that may transform the information into Personal Information. For instance, Federated Car Care may receive warranty or product recall information from a part manufacturer or distributor related to a product that you purchased from us. We may combine that general information with your information in our national warranty database or other systems to provide related services to you.

HOW WE USE YOUR INFORMATION
  1. Business & Other Purposes for Collection

Federated Car Care collects, processes, and uses your information to provide the Services that Federated Car Care makes available to you. We therefore collect your information for a variety of reasons, including:

  • To perform a contract with you – including processing and fulfilling your Federated Car Care orders at our Website, Apps or at any of our Stores.
  • When you have otherwise given us permission to do so – for example, when you sign up for the mailing list or for a “My Account” or an “Federated Car Care Commercial” account and choose to receive special offers, promotions, news, surveys, and correspondence from Federated Car Care.
  • To facilitate our business purposes in relation to the Services that we provide to you. These operational purposes may include but are not limited to:
    • Undertaking tasks related to the operations of our Services including our Websites and Apps, including the placement of ads and/or providing customized content to our users;
    • Maintenance and improvement of our Services, including the Websites and Apps;
    • Detecting security incidents; and
    • Debugging and repairing errors that impair the functionality of our Websites, Apps, or other Services.
  • The collection is otherwise related to providing our Services to you. For example, we may collect your information:
    • To allow you to participate in interactive features of our Services, like our online “Chat Now!” function.
    • To provide customer support to you and our other members, customers, and visitors.
    • To gather analysis or valuable information so that we can improve our Services.
    • To monitor the usage of our Services.
    • To detect, prevent and address technical issues.
    • To help you find nearby Federated Car Care Store locations.
    • To provide you with news (for instance, via a newsletter), special offers, marketing or promotional materials, and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired, or which we believe may be of interest to you, unless you have opted not to receive such information. You may opt out of receiving any, or all, of these communications from us by contacting us at the contact information listed below, or by following the “unsubscribe” links in such email messages.
    • To provide customized content to you on the Websites and Apps, and email messages we send you in connection with your use of the Websites and Apps, such as advertisements that may be selected for you based on your demographic information, interests, preferences, and purchase history.
    • We may also use “automatically collected” information and “cookie” information to:
      • personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Websites or Apps;
      • provide customized third-party advertisements, content, and information;
      • monitor and analyze our effectiveness and third-party marketing activities;
      • monitor aggregate usage metrics such as total number of visitors, pages viewed, etc.; and
      • track your entries, submissions, and status in any promotions or other activities.
HOW WE DISCLOSE OR SHARE YOUR INFORMATION
  1. Why We Disclose Your Information

Federated Car Care may share customer Personal Information provided to Federated Car Care with third parties who provide services and products to Federated Car Care. Examples of ways in which your information may be used include, but are not limited to, the following:

  • Order fulfillment – for instance, we will share your name, company name, and address with the companies that help us ship your order to you. We may also share information with our product suppliers.
  • Redeeming Federated Car Care Gift Cards or Federated Car Care Merchandise Credits.
  • Supporting our Federated Car Care Rewards and other customer loyalty programs.
  • Marketing activities including direct mail and e-mail marketing efforts.
  • Database cleaning, maintenance, and analysis.
  • Customer experience enhancements
  • Warranty management.
  • To investigate, protect against and help prosecute individuals responsible for malicious, deceptive, fraudulent, or illegal activity involving or affecting Federated Car Care, our Services, and/or our customers. This may include disclosures to law enforcement, prosecutors, and other entities to investigate potential criminal activity and other civil violations. To comply with applicable laws, in response to a lawful and enforceable request by a law enforcement, judicial, or other public authority, or in connection with an applicable legal obligation.

Federated Car Care also collects, stores, and uses aggregate data that does not contain Personal Information, such as demographics or statistical information. This aggregate data may be shared with and used by third parties to help Federated Car Care and its suppliers better understand and serve our customers.

Federated Car Care participates in the Adobe Marketing Cloud Device Co-op to better understand how you use our Websites and Apps across the various devices you use, and to deliver tailored promotions. Learn more at https://cross-device-privacy.adobe.com about how Adobe does this and how you may opt-out of this program.

  1. Categories of Third Parties that Receive Personal Information

We share or otherwise disclose individuals’ and businesses’ personal information with the following categories of third parties. These third parties are granted access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose:

  • Service / Fulfillment Providers: We employ third party fulfillment, shipment, transportation, and/or delivery providers, companies, individuals, and agents under contract with Federated Car Care to facilitate and help us provide our Services to you (“Service Providers”). Such Service Providers perform tasks or functions on our behalf, provide fulfillment and other services, or assist us in analyzing how our Services are used or delivered. For instance, we will share your name and address with product suppliers and delivery companies as necessary to fulfill your orders with Federated Car Care. We pass on the payment card information that you provide to use either in store or online with our payment card processors to fulfill your order. We share your account information with those providers that help us manage our Federated Car Care Rewards and other customer loyalty programs. We also disclose information to our database and cloud storage providers that help us maintain our Website and other systems.
  • Other Federated Car Care Entities: We may share or disclose your information to other entities in the Federated Car Care family.
  • Marketing Partners: We may also from time to time provide your information to our marketing partners to help us provide information about our Services to you, including promotions or coupons we think you may be interested in. Often this information is masked in such a way that it does not directly identify you; however, we may share your Personal Information with such Marketing Partners on occasion.

Types of Data

Types of Entities Data Is Disclosed To

Identifiers, like your name or customer IDs

Our Service / Fulfillment Providers, Marketing Partners & Other Federated Car Care Entities

Your contact information, like your phone number, physical or mailing address, and email address

Our Service / Fulfillment Providers, Marketing Partners & Other Federated Car Care Entities

Purchase history, like what you have bought from us in the past and from which stores

Our Service / Fulfillment Providers, Marketing Partners & Other Federated Car Care Entities

Federated Car Care Rewards, coupon and other promotion related information

Our Service / Fulfillment Providers, Marketing Partners & Other Federated Car Care Entities

Cookies, Usage Data, IP address, Generic Information, or data collected as described under Other Technologies

Our Service / Fulfillment Providers, Marketing Partners & Other Federated Car Care Entities

Other information you choose to provide us that can identify you

Our Service / Fulfillment Providers, Marketing Partners & Other Federated Car Care Entities
  1. Categories of Personal Information Disclosed for Business Purposes

Federated Car Care Pro is a business to business service for our commercial customers, and not for individual customers. Therefore, the majority of information shared is your Business Information or Generic Information as it relates to your role within your company. Additionally, we may share your Personal Information related to our business purposes outlined above. Most importantly, we need to share your name, your address, your payment information, the items you have requested to purchase, and any other information related your product order with those Fulfillment Providers necessary to complete your order (such as our payment card processor, and our shipment, transportation, and/or delivery providers). We may at times need to share certain Generic Information, such as your IP address and/or browser information, in relation to maintaining our Website, providing you with advertisement or other marketing or providing other Services. At times such Business Information or Generic Information may be used in a manner that may reasonably identify or be linked to you and qualify as Personal Information.

  1. Categories of Personal Information Sold

Federated Car Care is not in the business of selling its customers’ Personal Information to others. Federated Car Care does not sell, rent or lease its customers’ Business Information or Personal Information to third parties. Federated Car Care does not sell the Personal information of minors under 16 years of age.

Please note that a “sale” of Personal Information does not include those instances when such information is part of a merger, acquisition, or other transaction involving all or part of our business. If we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or other business transaction, we may transfer your Personal Information to a third party as part of that transaction. If such transaction materially affects the manner in which your Personal Information is processed, we will notify you of such change prior to its implementation.

DATA RETENTION

Federated Car Care will retain your Business Information and Personal Information only for as long as is necessary for the purposes set out in this Privacy Statement. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies, and other commercial, retail and/or marketing purposes

TRANSFER OF DATA

Federated Car Care’s Services are offered and available to individuals in the United States of America. While our Websites and Apps are available for anyone who is interested in Federated Car Care and Federated Car Care Pro, we do not sell or make available any products, goods, or other services to individuals outside of the United States, including the European Union. Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there. If you are located in the European Union, you should be aware that U.S. data protection laws are not deemed to be as adequate as those in the European Union. Your submission of such information represents your agreement to that transfer.

SECURITY OF DATA

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information from loss, misuse, and unauthorized access, alteration, disclosure, and destruction, we cannot guarantee its absolute security. By using our Websites, Apps, and Services, you acknowledge that there are data security and privacy limitations inherent to the use of the Internet, and that the security, integrity, and privacy of any and all information exchanged between you and Federated Car Care, or between you and other related entities, cannot be guaranteed. We cannot ensure or warrant the security of any information you transmit to us or that we store, and you do so at your own risk.

We use third-party payment processors to process any transactions you make with Federated Car Care, including via our Websites and Apps. The processing of those transactions is governed by the payment processors’ privacy statements and security practices. Federated Car Care is not responsible for the third-party payment processor’s data security practices.

OUR POLICY ON “DO NOT TRACK” SIGNALS UNDER THE CALIFORNIA ONLINE PROTECTION ACT (“CalOPPA”)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. We may track consumers’ online activities over time and across third-party Web sites or online services. As we mentioned elsewhere, you can modify your browser’s settings to change its acceptance of tracking technologies.

Third parties may collect data that relates to you. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties’ use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.

YOUR CALIFORNIA PRIVACY RIGHTS

California residents are afforded certain rights related to their information under state law. Federated Car Care aims to take reasonable steps to allow California residents to correct, amend, delete or limit the use of your Personal Information, and exercise other rights available under applicable law. Federated Car Care informs you that, where applicable under relevant law, individuals may be entitled to the following:

  • Right to Access / Disclosure: to have access to your Personal Information upon simple request – that is, you may receive a copy of such data upon receipt of a verifiable request, along with other information related to the collection or processing.
  • Disclosure of Direct Marketers: to have access upon simple request, and free of charge, the categories and names of addresses of third parties that have received Personal Information for direct marketing purposes. Please see the “Direct Marketers Disclosure” section below for more information.
  • Collecting, Selling, Sharing, or Disclosing Personal Information: upon receipt of a verifiable request, to obtain a list of:
    • The specific pieces of your Personal Information Federated Car Care holds;
    • The categories of Personal Information collected about you, sold to third parties, or disclosed to third parties for business purposes;
    • The categories of Personal Information sold within the last 12 months;
    • The categories of sources from which Personal Information is collected;
    • The business or commercial purpose for collecting or selling Personal Information; and
    • The categories of third parties with whom Personal Information is shared, sold, or disclosed for a business purpose.
  • Right to Opt-Out of the Sale of Personal Information California residents have the right under the California Consumer Privacy Act (“CCPA”) to opt-out of the sale of their Personal Information under certain circumstances. As noted elsewhere, however, Federated Car Care does not sell individuals’ Personal Information.
  • Right to Deletion / “Right to be Forgotten”: to obtain the deletion of your Personal Information in the situations set forth by applicable data protection law and upon receipt of a verifiable request.
  • Right to Data Portability: to have your Personal Information directly transferred by us to a third-party processor of your choice (where technically feasible; may be limited to situations when processing is based on your consent).
  • Right to Non-Discrimination: As defined under relevant law, you have a right to non-discrimination in the Services or quality of Services you receive from us for exercising your rights.

Please contact us at the information in “Contact Us” Section below in relation to exercising these rights. Note that we may ask you to verify your identity before responding to such requests.

Direct Marketers Disclosures

If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of Personal Information with third parties for their direct marketing purposes, in addition to the rights set forth above. Under California law, you have the right to send us a request at the designated address listed below to receive the following information:

  1. The categories of information we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year;
  2. The names and addresses of the third parties that received the information; and
  3. If the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.

To make such a request, please provide sufficient information for us to determine if this applies to you and attest to the fact that you are a California resident. Please also provide a current California address for our response. You may make this request in writing to us at the below address. Any such request must include “California Privacy Rights Request” in the first line of the description, and include your name, street address, city, state and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the address or toll-free number provided for this purpose below.

Note that responsive information may be provided in a standardized format that is not specific to you.

LINKS TO OTHER SITES

Federated Car Care’s Websites and Apps may include links to other websites or services that are not operated by us. Please note that this Privacy Statement does not apply to those third-party websites that may be linked to our Websites and Apps. This Privacy Statement does not govern the practices of third parties, including our partners, third-party service providers, and/or advertisers, even when those services are branded as, or provided on behalf of, Federated Car Care. Federated Car Care is not responsible for and does not control the security or privacy of those sites. Federated Car Care encourages you to visit the privacy notices governing those sites.

CHILDREN’S PRIVACY

All of our Services, including our Websites and Apps, are intended for adult audiences and are not meant to address anyone under the age of 18 (“Children”). As such, Children under 18 may not use our Websites or Apps. If you are under 18, do not attempt to register for or use any of our Services, including our Websites and Apps, and do not provide us any Personal Information about yourself.

We do not knowingly collect Personal Information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has violated this Privacy Statement and provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

UPDATES TO THIS PRIVACY STATEMENT

From time to time, Federated Car Care may modify this Privacy Statement. Federated Car Care will notify you of any material changes to its Privacy Statement by posting those changes on this page and updating the Privacy Statement modification date above. Federated Car Care encourages you periodically to check back to this page for any updates.

SUBMITTING A VERIFIABLE REQUEST TO FEDERATED CAR CARE

As mentioned above, California residents have certain rights to access, delete, or otherwise control the use, collection, and/or disclosure of their information. Federated Car Care will respond to an individual’s “verifiable request” to exercise his or her rights under such laws – that is, where Federated Car Care has received a request purporting to be from a particular individual, and Federated Car Care has been able to verify the individual’s identity. The need to verify an individual’s identity is critical to protecting your information and ensuring that your information is not shared with anyone pretending to be you or someone who is not authorized to act as your agent on your behalf.

You may submit a verifiable request via our website or toll-free number listed in the “How to Contact Us for CCPA Requests” section below or as otherwise provided on our Websites and Apps (if such means are available). Federated Car Care will ask you to provide information about yourself so that we can verify your identity as part of this process. This information may include your name, your address, your account information, and any other information deemed necessary by Federated Car Care to reasonably verify your identity, to ensure that your information is not shared with anyone impersonating you. Once we have verified your identity, we will work to fulfill your request in a timely manner. Please note there may be some situations in which we are unable to fulfill your request, such as if we cannot find any information about you within your systems. Additionally, we may not be able to honor a deletion request in some situations, such as if your information is necessary to fulfill your order with us or meet a legal obligation. We will inform you whether we can fulfill your rights request.

We may ask for additional information if we have difficulty confirming your identity. We will not share your information or honor other requests in those situations in which we are unable to verify your identity.

Under California law a consumer can appoint an “authorized agent” to make certain verifiable requests upon their behalf, such as the right to know what information we collect about the consumer or to request deletion of the consumer’s information. Because the security and privacy of your information is paramount, we will ask that you identify and provide permission in writing for such persons to act as your authorized agent and exercise your applicable rights under California law in such situations. This may require us to contact you directly and alert you that an individual has claimed to be your agent and is attempting to access or delete your information. We will also independently verify your identity to ensure that an unauthorized person is not attempting to impersonate you and exercise your rights without authorization. We will not share your information or honor any other requests in those situations where you cannot or do not grant permission in writing for an identified authorized agent to act on your behalf, or where we cannot independently verify your identity.

HOW TO CONTACT US FOR CCPA REQUESTS

If you have questions about this privacy statement, the practices of this site or your dealings with this site, please contact Federated Car Care:

  • By Website: https://federatedcc.com/
  • By telephone: (540) 885-8460
DIFFICULTY ACCESSING OUR PRIVACY STATEMENT?

Individuals with disabilities who are unable to usefully access our privacy statement online may contact us at the above-listed contact information to inquire how they can obtain a copy of our Privacy Statement in another, more easily readable format.