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How does the program work?
The Federated Nationwide Repair Warranty is a 12 month/12,000 mile, 24 month/24,000 mile or 36 month/36,000 mile warranty on repairs performed by participating service providers. Please speak to your sponsoring Federated Auto Parts Distributor concerning the 12/12, 24/24 or 36/36 options. When customers are within 25 miles of the original dealer they return to that dealer for warranty repairs. When customers are more than 25 miles from the original location, they call the toll-free number and are referred to a participating location for warranty repair. Certified technicians review all the claim procedures and repair facility information in detail with the consumer – resulting in seamless claim processing and happy customers and repair facilities.
Our ASE-Certified Master Technicians will refer traveling consumers to Federated Auto Parts affiliate locations first, whenever possible. When an affiliate location is not convenient, the warranty administrator will take care of the customer and send the consumer to a closer repair facility. However, we will avoid your immediate competitors in the referral process. The customer always comes first – building tremendous customer loyalty for your members and their customers.
Our technicians verify the warranty repairs that are needed with the repairing facility, and authorize the repair. The repair facility then faxes the original invoice and invoice for the subsequent repair into our computerized claim file and we pay them immediately. Our process is efficient, effective and, on our end – paperless!
The program administrator pays the warranty repairing facility their posted labor rate and standard book time for the repair, up to the amount of the original repair. We pay for parts and labor immediately by credit card, or will mail a check. The average time from receipt of paperwork to claim payment is 10 minutes! We do not hold up paperwork or stretch out the time of payment by waiting for paperwork – we take a proactive approach!
The original repair facility does not pay charges back to the warranty repairing facility. The customer has no expense in the process!
The warranty administrator then sends letters to both the consumer (apologizing for any inconvenience and asking for their input) and the original repair facility and store (letting them know one of their customers had a warranty claim). Again, showing your level of concern and building customer loyalty.
The Benefits To You And Your Members:
- Immediate claims payment
- Builds confidence in you as a provider of unique solutions
- Increases customer acquisition and loyalty
Why a Nationwide Repair Warranty Program?
Most automotive repair businesses offer an in-house warranty for the repairs they perform. What happens to your customer when a failure occurs when traveling on business, vacations or personal trips? Do they have to call you? Do they have to pay for the repair and then get their money from you when they return home? Who locates a reputable repair facility for them to assist when a problem arises? How many customers do you lose because of a failed component you just installed? Many just never return to you.
- When you provide a Nationwide Repair Warranty on your work, you show your customers that you truly care about their needs – and they are more likely to trust you with their vehicles.
- The Nationwide Repair Warranty is a proven marketing tool – it drives new customers to you.
- The Nationwide Repair Warranty builds customer loyalty because we minimize their inconvenience if they experience a problem with a repair. Also, your customer suffers no expense in the process!
- What is the cost of a lost customer? What type of repair warranty program do you offer?
Customers are more confident in your abilities when you are willing to offer a nationwide warranty for the repairs you perform. Remember your customers talk to fellow workers, family members and friends. What better advertisement than the recommendations of your satisfied customers. How many NEW customers will enter your doors seeking a professional facility to handle their entire automotive repair needs.
Take care of your customer both at home and away. What better way to instill customer loyalty?
Give your customers an additional reason to choose your facility with the Nationwide Repair Warranty!
What are the benefits for you?
It is a fact that a nationwide warranty on your repairs drives customer retention and loyalty. In today’s aggressive marketplace it is difficult and expensive to acquire new customers. Why take the chance that a re-repair and the frustrations that accompany it will drive your customer to your competition. It is frustrating enough when the customer has to return to your shop for a re-repair. Can you imagine what happens when your customer cannot return to you? Here is your customer on a vacation with their family when their car breaks down. They have no idea where to go in a strange town, how to get their vehicle towed and how to pay for the repair. Once they get to the shop they find out that the repair they just had performed has failed. Now What? They call you, angry and frustrated. What means do you have to assist them? Do you send a tow truck after them? Do you know where to send them? Are you prepared to pay for the re-repair?
The program takes the worry out of re-repairs when your customer is over the stipulated mileage. We have a vast network of associated facilities, which offer warranted repairs. We locate the closest facility for your customer and assist them with getting their vehicle in for an evaluation.
What is covered by the warranty?
This warranty covers the following types of repairs and services, subject to the exclusions listed within:
- Air Conditioning, heating and climate control systems
- Brake system
- Engine cooling system
- Electrical system, including the starting and charging systems
- Engine performance, drivability services and repair
- Exhaust system
- Fuel system
- Ignition system
- Electronic engine management system and on-board computer systems, (engine, body, brake and suspension computers)
- Cruise control system
- Steering/suspension system, wheel bearings, CV joints/U-joints, Halfshafts and driveshafts
- Other minor repairs
What is not covered by the warranty?
You must pay for any non-warranty service you order to be performed at the same time as any warranty service. This warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration or “tampering with” (by other than the Facility or Facility employees). The Facilities employees and/or agents do not have authority to modify the terms of this warranty, nor to make any promises in addition to those contained within this warranty. THIS WARRANTY DOES NOT IN ANY WAY INCLUDE INCIDENTAL OR CONSEQUENTIAL DAMAGES (additional expenses which you may incur as the result of faulty repair or service). Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.
Repairs and services excluded from the warranty
This warranty does not cover repair(s) or service(s) except as listed in the section, “What is Covered by this Warranty,” even though the Facility may offer other services. SPECIFICALLY EXCLUDED ARE ANY ENGINE, TRANSMISSION, CLUTCH, OR DIFFERENTIAL REPAIRS, ASSOCIATED GASKETS AND SEALS, OR ASSEMBLY REPLACEMENT OF THE SAME. ALSO EXCLUDED ARE AUTO BODY, PAINT, MOLDING, GLASS REPAIRS, BATTERIES, TIRES AND USED PARTS. COMMERCIAL VEHICLES ARE EXCLUDED
How to obtain the warranty services?
You must keep a copy of the original repair invoice and present it when seeking service under this warranty. If warranty work is performed, you must temporarily surrender possession of the original repair invoice, or a legible copy of the same. If you are less than 25 miles away from the original repair Facility, you must return your vehicle to that Facility for any warranty repairs. If you are more than 25 miles from the original Facility, then you must call the Warranty Administrator prior to any warranty repair work being performed, at 800-351-8438, from 8:00 a.m. to 8:00 p.m. Monday through Friday (Eastern Time), Saturday from 9:00 a.m. to 6:00 p.m., excluding holidays. The Administrator will direct you to the nearest participating Facility. If there are no participating locations in your area, you may take your vehicle to a nonparticipating Repair Facility in your area. If the non-participating Repair Facility will not accept payment from the Warranty Administrator, you must pay for the warranty service and submit your original repair invoice (or legible copy) and subsequent warranty repair invoice (or legible copy) to the Administrator for review, within 90 days of the date of repair. If your vehicle is inoperable, and you are further than 25 miles from the original facility, you may be eligible for certain towing benefits, to a maximum of $60.00. You may also be eligible for Rental Car benefits if your vehicle cannot be repaired the same day due to circumstances beyond your control. The maximum benefit is 2 days at a maximum of $40.00 per day, as determined by the Warranty Administrator
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BUSINESS MANAGEMENT TRAINING COURSES
As an additional benefit to Federated Nationwide Repair Warranty participants, you will be provided five AMI Certified business management training courses online at no charge! These courses are currently taught in seminar format for more than $300 per seat and they are available online at $79 each. Participating Federated Nationwide Repair Warranty providers receive them free.
This class establishes the ground rules for profitable customer communication by teaching the five steps to the sale, a proven formula in every sales industry. We’ll spend time discussing how to create an atmosphere conducive to buying – from the appearance of your shop to the subtleties of body language and position. We’ll also examine the differences between male and female consumers and what they want.
Probably the most important change our industry needs to make is converting from crisis sales (repairs) to maintenance. This class is 4 hours of examining manufacturers’ maintenance requirements and other profitable maintenance services. How to identify the need, price the service, schedule the service and sell it to your customers.
Using proven customer information gathering techniques, we’ll explore the use of customer preference surveys, the psychology behind them, and how they can become your most effective sales tools. We’ll teach you the correct questions to ask and how to ask them. Most importantly, you will learn how to sell to actual customer wants and needs, making the sales process simple and painless. You’ll also learn how to build an effective customer database that will dramatically increase your scheduled and preventive maintenance sales.
We’ll examine ways to get the most from your staff by eliminating down time and unproductive practices. The class teaches the methods to effective scheduling through the use of a shop specific appointment system. You’ll also learn effective tools for benchmarking and measuring productivity. This is a very important class every shop can use.
This class is perhaps the most important one of all. In it, we learn the changes in attitude necessary to create a better work place. We’ll take an extensive look at how to build a team through recruiting and hiring and then we’ll examine ways to motivate our team members. Lastly, we’ll discover ways to virtually eliminate turnover and attendance problems. Extremely important information delivered in a light hearted, honest manner.
Business Management Full Course Normal Pricing – (24 Hours of Training) $1,500 per person
To enroll in the online AMI training, the shop will need to call ABS (Automotive Business Solutions, Inc.) the Federated Nationwide Repair Warranty number 800-351-8438.